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Frequently Asked Questions is completely free for end users. Companies that want to authenticate users via can choose from different service plans.

Anyone in possession of a Belgian Electronic Identity Card (eID), Kids-ID or Electronic Foreigner Card can use The Kids-ID can be activated for authentication from the age of 6. Ask for it at your city council.

Not yet, but we're working on it!

No, the card reader is only required to activate the mobile application. Then you can use the mobile application to log in.

If you prefer, you can also log in with the eID, on devices with a card reader.

If you don't have an eID card reader, and you can't use one from a colleague or a friend, then maybe you could use a computer in a local library or city hall. Computers with an eID card reader are often available in these places.

You can also buy a card reader in a local computer shop. For more information, see:

Yes. You can. Once you are logged in on our website, you can view a history of when you used

Read our Privacy Policy.

Don't panic. You can login to the website with an eID card reader and delete the mobile device from your profile. As a result, the app on the device is blocked, and can no longer be used to log in.